Turning complicated enterprise systems into interfaces people trust.
I'm Sakthivel Uomaiyan, a UX Designer & Product Designer with 15+ years leading UX strategy, customer experience transformation and design systems work across healthcare, insurance, banking and digital commerce — the kind of platforms where getting the workflow wrong has real consequences.
Enterprise platforms, real workflows.
Four projects spanning healthcare operations, insurance claims, financial reporting and secure authentication.
Oryx — enterprise healthcare platform
Led the UX modernization of a healthcare management platform used across complex operational workflows, redefining the information architecture and improving navigation and task completion for daily users.
Claims management platform
Designed the end-to-end claims journey for an enterprise insurance platform, simplifying multi-step customer workflows into a coherent interaction model and a set of reusable UX components.
Reporting platform dashboards
Designed enterprise reporting dashboards for a financial services reporting system, restructuring dense operational data into workflows that reduced time spent on routine reporting tasks.
Voice biometrics experience
Designed a secure customer authentication experience built around voice biometrics, working through the interaction design and journey optimization needed to make a new authentication mode feel trustworthy.
The practice behind the deliverables.
Fifteen years across regulated industries teaches you that the interface is rarely the hard part.
Start with the workshop, not the wireframe
Every engagement opens with discovery workshops and stakeholder interviews — surfacing what business leaders, product owners and engineering teams each need before a single screen gets drawn.
Map the journey before you design the screen
Customer journey mapping, service blueprinting and task analysis come first, so the interaction model that follows is built on how work actually happens, not assumptions about it.
Build patterns the team can reuse
Enterprise design systems and UX governance standards outlast any single release — the goal is a set of reusable patterns other designers and engineers can build on with confidence.
Fifteen years, three roles, one throughline.
From front-end web design to owning UX architecture for enterprise platforms.
UX Architect
Hexaware Technologies Ltd- Own the end-to-end UX lifecycle from product discovery through developer handoff for enterprise applications.
- Define UX vision aligned with business goals and enterprise digital transformation initiatives.
- Run customer journey mapping, service blueprinting and information architecture for complex platforms.
- Established enterprise design systems, reusable UX patterns and governance standards across multiple products.
- Lead usability testing, heuristic evaluations and research synthesis; mentor designers and present strategy to senior leadership.
Key projects: International SOS (Oryx), RSA Insurance, CAMSRep / Insunet, Northern Trust
Senior Associate Web Designer
XM Software Solutions Pvt. Ltd- Designed responsive websites, digital platforms and customer-facing interfaces for financial service clients.
- Translated business requirements into user-focused wireframes, UI mockups and interactive visual designs.
- Worked closely with development teams to ensure accurate, consistent implementation.
Key projects: UAE Exchange digital platforms, GoCashCards, financial service web applications
Web Specialist
Rage Communications Pvt. Ltd- Designed web pages, email campaigns and digital banners for marketing-led clients.
- Applied HTML/CSS knowledge to support front-end feasibility alongside the design work.
B.A. — Bachelor of Arts (History)
Pachaiyappa's College, University of MadrasTools and practice areas.
Design tooling, AI-assisted workflows and the strategic practice behind them.
Strategy & research
- UX Strategy
- Customer Journey Mapping
- Service Blueprinting
- Discovery Workshops
- Usability Testing
Design practice
- Information Architecture
- Interaction Design
- Design Systems
- Design Thinking
- UX Governance
Design tools
- Figma & FigJam
- Axure RP
- Adobe XD
- Photoshop
- Illustrator
Delivery & leadership
- Miro
- HTML/CSS, WordPress
- ChatGPT, Claude AI
- Stakeholder Management
- Agile Delivery
Let's talk about your next platform.
Open to UX Designer and Product Designer conversations.
Available for UX Designer, Product Designer and Design Systems roles — especially where the challenge is turning a genuinely complex, regulated workflow into something a person can pick up and use. Based in Chennai, India.